Diagnospace is operated by Ahabeem Private Limited, trading as Ahabeem Group, which is responsible for the personal information described in this policy. Diagnospace is a diagnostic coordination platform and part of Ahabeem Group. This policy explains how we collect, use, and protect the personal information you share when you use our website and coordination services.
We collect information you provide directly and information generated as you use the platform:
We use your information to assess the relevance of advanced tests, coordinate booking and fulfilment with certified partner laboratories, deliver your reports, respond to enquiries, and improve our services. We process health information only as needed to coordinate your care and only with an appropriate lawful basis.
Health-related information is sensitive. We process it only with your consent, and only to assess relevance, coordinate your test and, if you choose it, arrange interpretation. You can withdraw consent at any time by contacting us. Withdrawing it may mean we cannot complete a request already in progress.
To fulfil a test, we share the minimum necessary information with the certified partner laboratory performing it. Partners are bound by confidentiality and data-protection obligations and may only use your information to provide the requested service.
If you choose interpretation, we share your report and the relevant details of your request with the qualified partner clinician providing it, and only with your consent. Partner clinicians are bound by professional confidentiality and data-protection obligations and may use your information only to provide that interpretation.
We use cookies and similar technologies, provided by us and by trusted third-party service providers, in the following categories:
The specific tools we use in each category may change over time. Non-essential cookies are set only after you accept them in the cookie banner. We never share health information, test details or report contents with analytics or advertising providers.
How to opt out: choose "Essential only" in the cookie banner, or change your choice later by clearing this site's cookies in your browser, which brings the banner back, or by emailing info@diagnospace.com. You can also block or delete cookies in your browser settings, and manage ad preferences in the settings of the social media platforms you use.
Our partner laboratories and clinicians may be located outside your country. Where your information is transferred, we share only what is needed and require the recipient to protect it to the standard described in this policy.
We apply technical and organisational safeguards to protect your information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, but we work to protect your data to recognised standards.
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may object to or restrict certain processing. To exercise any right, contact us at info@diagnospace.com.
We retain personal and health information only as long as necessary to provide our services, meet legal and regulatory obligations, and resolve disputes, after which it is securely deleted or anonymised.
Our services are for people aged 18 or older. A parent or legal guardian may book for someone under 18 and provides consent on their behalf.
We may update this policy from time to time. Material changes will be reflected here with a revised "last updated" date.
Questions about this policy or your data can be sent to info@diagnospace.com.